Top Rated Virtual Assistant for Business and Personal Clients
Are you drowning in to-do lists, missed deadlines, or admin that eats up your day? Perhaps you want to free up time to focus on your growing business?
Whether you're a busy entrepreneur or simply someone who wants to spend more time with family and friends, Hidden Gem can help by providing top-rated virtual assistant services in the UK and worldwide.
What we do
Running a business is demanding, but you don’t have to do it all alone. Hidden Gem is a highly rated UK-based Virtual PA offering flexible, remote support tailored to lighten your load and keep your day running smoothly.
From business administration to lifestyle management, travel booking, decluttering and reorganisation services—consider it done.
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We carry out a variety of business tasks, for individuals, charities and businesses ranging from Newsletter creation and management to website and back of house booking system admin, expenses and invoicing, event organisation, email and diary management, and many more.
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Would you like to concentrate on relaxing and enjoying your downtime at home?
We can help take away the tasks that consume so much of your leisure time, such as car insurance and tax renewal, insurance or energy contract research and renewal, shopping, restaurant and theatre bookings, and so much more!
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Do you want more space? Have you been meaning to sort out the spare room or office but haven't had the time or enthusiasm? We can help.
We offer decluttering, reorganization, and downsizing services to transform your space and make it more functional. You never know what treasures you might find tucked away in cupboards or boxes you haven’t looked at in years!
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Do you need a bit of help with your administration but don’t want to hire a Virtual Assistant long term? We offer tailored "Power Hours" designed to provide you with focused support exactly when you need it.
Why choose Hidden Gem
In a world of generic virtual assistant services, Hidden Gem PA offers something different: dedicated, personalised support that feels like an extension of your business, not just another outsourced service.
Here’s how we compare:
Location
Hidden Gem
UK-based, fluent in British business culture.
Other VAs
Often based overseas; limited UK context.
Time Zone Coverage
Hidden Gem
Flexible across UK and global time zones.
Other VAs
Limited or inconsistent availability.
Communication
Hidden Gem
Prompt, proactive & crystal clear.
Other VAs
Slow replies, unclear messaging.
Service Quality
Hidden Gem
Tailored, high-touch, detail-focused.
Other VAs
One-size-fits-all.
Tools & Tech Skills
Hidden Gem
Confident with modern platforms & apps.
Other VAs
May need training.
Trust & Confidentiality
Hidden Gem
Discreet, professional, GDPR-aware.
Other VAs
Varies depending on provider.
Working Style
Hidden Gem
Feels like a team member, not a temp.
Other VAs
Transactional, task-based only.
Your life, streamlined
I’m Gemma Lane, Director of Hidden Gem founded in 2018. With over 25 years of experience in administration and support, I’ve built Hidden Gem to offer reliable, high-quality online personal assistance to businesses that need an extra pair of hands.
Today, I work across a wide range of industries, providing essential online virtual assistant support to small and medium-sized businesses looking to free up their time and stay organised.
✔️ Experienced & Discreet
Years of executive-level support across a variety of industries.
✔️ Flexible Hours
Get support when you need it without the overhead of a full-time hire.
✔️ Fully Remote
Wherever you are, I’m just a message or phone call away.
✔️ No Fuss, Just Results
Clear communication and reliable delivery every time.
✔️ Improved work-life balance
Stay focused on what matters most and reclaim your family time.
Not sure if you need Online PA support in your business?
Do you feel overwhelmed?
Are you working all hours of the day?
Are mundane and repetitive tasks eating away at your time?
Are there tasks that fall outside of your skillset or ones you just dislike doing?
Would having support help you achieve short and long-term objectives more effectively?
If you answered yes to any of these questions, please contact us and book a 15-minute discovery call.
Whether you're drowning in emails, stuck in admin tasks, or struggling to stay on top of your to-do list, we’re here to lighten the load with tailored support that fits your workflow and goals.